Media Managers
 MM16, a 32 user system Brief Feature Overview
Call Hold, Transfer (blind or attended), Pickup, Park, Forwarding (on busy, no answer or unconditional) , Queueing, Ring groups, Voicemail, Multi-level automated attendants, Music on-hold, Call detail reporting, Integrated fax reception, Advanced call routing, Remote teleworker support, Conference Server and more... See the individual products for more details...
The heart of the system...
At the heart of all the range is a carrier class IP telephony switch which can be linked together to form a single large multi-site telephony solution which has been designed to allow organisations to place the most appropriate systems in each main location and unlike a hosted solution each site can work independently of each other for maximum flexibility and reliability.
Complete Feature Overview - Multiple inbound phone lines (from multiple technologies including Analogue, ISDN2 and IP Trunks)
- IP Phone extensions
- Native SIP based and also legacy analogue (using a gateway)
- Call Hold, Transfer (blind or attended), Pickup, Park, Forwarding (on busy, no answer or unconditional)
- Multiple call queues with position and estimated hold time announcements
- Multiple call groups for extensions and external phone numbers for call distribution
- Voicemail per extension
- Accessible by phone, web or email
- Multi-level automated
- attendants for routing of calls more efficiently (i.e. press 1 for etc...)
- Multiple music on-hold tracks and categories using MP3's
- Call detail reporting
- Easy web interface for administration
- Web based Operators
- console
- Fax to email (ISDN30 versions)
- Up to 8 hours of recording for messages and announcements
- Advanced call routing using flexible call rules (route based on number called and person calling)
- Media Link—connect multiple managers together across multiple sites providing one large integrated phone system
- cross multiple sites/locations
- Remote teleworker support with dynamic agent log-in
- Conference Server for larger multi-way conferences
- Interactive extension directory lookup service
- Support for e164 directory number lookups, so if a number has an Internet connection it will send the call direct for free.
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